Mattina Wellness Terms and Conditions

Last Updated: September 11, 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the services offered by Mattina Wellness ("we", "us", or "our"). By booking a session, purchasing a program, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to all of the Terms, you are not authorized to use our services.

2. Description of Services

Mattina Wellness provides wellness and healing services to individuals seeking support for their wellbeing. Our services may include, without limitation:

One-on-one wellness sessions and consultations

Energy and healing work

Group sessions, workshops, and classes

Wellness programs, courses, and memberships

Digital content, guides, and recorded materials

[Add or edit this list to reflect the exact services Mattina Wellness offers.]

2.1 Not Medical Advice

Our services are intended to support general wellbeing and personal growth. They are not a substitute for professional medical, psychological, or psychiatric diagnosis, treatment, or advice. We are not licensed medical providers unless expressly stated, and nothing we provide should be interpreted as medical care.

You should always consult a qualified healthcare professional before making decisions about your health, before beginning any new wellness practice, and before stopping or changing any prescribed treatment. If you are experiencing a medical or mental health emergency, call your local emergency number or seek immediate care.

3. Booking, Payment, and Pricing

3.1 Booking and Scheduling

Sessions, programs, and events are booked through our website, scheduling system, or by direct arrangement. Your booking is confirmed once payment (or any required deposit) is received, unless we agree otherwise in writing.

3.2 Pricing and Payment

Prices for services are displayed at the time of booking or provided in a written quote. Payment is due at the time of booking unless a payment plan or alternative arrangement has been agreed in writing. All fees are stated in US dollars and exclude applicable taxes, which are your responsibility where they apply.

3.3 Payment Methods

Payments are processed securely through our third-party payment providers. We do not store your full card details.

4. Cancellation, Rescheduling, and No-Show Policy

4.1 Cancellation and Rescheduling by You

To cancel or reschedule a session, please give at least [24 / 48] hours' notice by emailing [email protected] or using your booking confirmation.

Cancellations or reschedules made with the required notice may be rescheduled at no charge, or refunded where a refund applies under Section 5.

Cancellations made with less than the required notice may be charged in full or forfeit any deposit.

4.2 No-Shows

If you do not attend a booked session and did not provide the required notice, the session is treated as delivered and is non-refundable.

4.3 Cancellation by Us

If we need to cancel or reschedule a session, we will give you as much notice as possible and offer you a new time or a full refund for that session.

4.4 Late Arrivals

Sessions begin and end at their scheduled times. If you arrive late, your session may be shortened to respect other clients' bookings, and the full fee still applies.

5. Refund Policy

Single sessions are refundable when cancelled with the required notice under Section 4. No refund is given for no-shows or late cancellations.

Programs, courses, and memberships: [state your policy, for example "refundable within X days of purchase if no more than one session has been delivered; otherwise non-refundable" or "non-refundable once the program has begun"].

Digital products and downloadable content are non-refundable once access has been provided.

Refunds, where due, are issued to the original payment method within a reasonable period.

6. Client Responsibilities and Assumption of Risk

By using our services, you acknowledge and agree that:

You are participating voluntarily and of your own free will.

You are responsible for providing accurate information about your health, history, and circumstances where we ask for it, so we can serve you safely.

You take full responsibility for your own health, choices, and wellbeing, and for any decisions you make as a result of a session.

Wellness and healing work can bring up emotional, physical, or energetic responses, and results vary from person to person. We make no guarantee of any specific outcome.

You assume the inherent risks associated with participating in wellness activities to the fullest extent permitted by law.

If at any point you feel unwell or uncomfortable during a session, tell us so we can pause or stop.

7. Confidentiality

We treat what you share with us during sessions as confidential and will not disclose it except with your consent, where required by law, or where there is a serious and imminent risk of harm to you or others. Our handling of your personal information is described in our Privacy Policy.

8. Intellectual Property

All content we create and provide, including program materials, guides, recordings, workbooks, and course content, remains the intellectual property of Mattina Wellness. You are granted a personal, non-transferable license to use these materials for your own wellbeing.

You may not copy, resell, redistribute, publish, or create derivative works from our materials, or share access to paid content with others, without our written permission.

9. Acceptable Use and Conduct

You agree to engage with our services, staff, and any community spaces respectfully and lawfully. We reserve the right to refuse service, end a session, or remove you from a program or group without refund if your conduct is abusive, harassing, unlawful, or disruptive to others.

10. Disclaimers and Warranties

10.1 Service Disclaimer

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the services beyond those required by law.

10.2 No Guarantee of Results

We provide our services with care and professionalism, but we do not guarantee any particular result, healing, or outcome. Your experience depends on many factors that are outside our control.

11. Limitation of Liability

11.1 Exclusion of Damages

To the fullest extent permitted by law, Mattina Wellness will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of our services.

11.2 Liability Cap

Our total liability for any claim arising from our services will not exceed the amount you paid for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Mattina Wellness from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your own acts and decisions.

13. Modifications to Services and Terms

We may update our services and these Terms from time to time. We will post changes on our website and update the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Force Majeure

We are not liable for delays or failures to deliver services due to circumstances beyond our reasonable control, including illness, natural disasters, government actions, or infrastructure failures. In such cases we will work with you to reschedule.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in North Carolina, unless the parties agree otherwise in writing.

16. General Provisions

These Terms constitute the complete agreement between you and Mattina Wellness regarding our services.

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

You may not assign these Terms without our written consent. We may assign these Terms at any time.

17. Contact Information

For questions about these Terms or our services:

Email: [email protected] Website: www.mattinawellness.com

By using Mattina Wellness services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.